Refund policy

Return Policy
ActionGlow will accept any unused / unopened product within 30 days of purchase. To begin the returns process, the customer is required to provide an order number for an order that was placed on our website. Please email us at support@actionglow.com to start your return process. ActionGlow will refund the purchase price of what items were returned and will not refund any taxes, import duties, or shipping charges. ActionGlow will only refund the same payment method that was used to place the order. Items being returned for a refund must be returned in its entirety.

Cancellation Policy
ActionGlow will cancel any order within 48 hours after it was placed. After this period, the order has already been assigned a shipping label and is set for shipping. If you would like to return the unused product after receiving it, no worries! Please see the return instructions above in the "Return Policy" section.

ActionGlow Defective Warranty Policy

ActionGlow will replace any unit that shows any sign/s of defects within one year of purchasing the unit. ActionGlow reserves the right of sole discretion to decide if the unit/s is defective or not. To begin the replacement process, the owner of the defective unit is required to provide an order number if purchased directly from actionglow.com or, if purchased from a Authorized Reseller/Distributor, proof of purchase that states the purchase date, as well as a shipping address where a replacement unit can be received by the customer. Once proven that the unit was purchased within one year, the customer is required to ship back the defective unit to ActionGlow Headquarters, where the Warranty Team will inspect the defective unit. If the unit is found to be defective, a replacement unit will be sent to the given address.
If you live outside of the US, we will require photo or video proof of the defect/s of your unit. Once proven defective, we will send you a replacement unit. Since the unit is a replacement and there was no sales transaction, the customer will not be required to pay import duties or customs tax. If the carrier or customs department requests for payment of import duties or customs tax, please contact us immediately at
support@actionglow.com.